E-mail has been around since 1971 when Ray Tomlinson sent the first networked e-mail. It was Mr. Tomlinson who decided that the @ symbol would be used to connect the user's name and the machine at which the mailbox is located.
Since the 1970's, e-mail has made some improvements, but it’s also remained relatively the same. It is not a sexy tool. There aren't a ton of bells and whistles. The overall design and functionality of electronic mail hasn't changed. We pick people to send mail to. We write our message. We send our message and we wait for a reply.
1996 saw the launch of Hotmail, the first web-based e-mail service. The web-based structure of Hotmail makes it much more assessable to the average person. Now you no longer needed to be connected to a company network or load your mail program (AOL) onto your local machine. E-mail could be accessed from any computer with an internet connection. Not surprising that Microsoft buys Hotmail for $400 million just one year later.
Two of the major IT initiatives that businesses are concentrating on today are Customer Relationship Management (CRM) systems and Social Media efforts. Both offer alternatives on how we communicate electronically to both internal and external co-workers and contacts. This threatens the existence of e-mail. Companies like Burberry, Virgin America, and CareerBuilder are implementing CRM tools like SalesForce Chatter Platform to replace e-mail. Chatter is the leading enterprise social network that allows teams to connect in a social networking environment to communicate.
Back in 2011, Mark Zuckerberg stated that “We don’t think a modern messaging system is going to be e-mail.” This came out at the same time that New York Times, ran an article suggesting that for college age students, e-mail is quickly going out of style. E-mail is being replaced by texting, instant messenger, Twitter, Facebook, CRMs, and Learning Management Systems. There is a common belief that in the future, most electronic communication will come in brief, informal bursts. In a survey to incoming freshmen at TCNJ, we asked about student’s use of e-mail and other electronic communications. The overall theme of the answers were "I text with my friends. I use e-mail to communicate with old people."
So what is next for e-mail? If e-mail has a future, what will it be? Like the travel agent who has to evolve to stay in business, what changes would e-mail have to make to stay alive? If there is no future, then what is the future for electronic communication going to be?